Question 1

How do I book a transfer?

Accepted Answer

You can book online 24/7 using our booking form on the homepage. Simply enter your pickup and drop-off locations, select your date and time, choose your vehicle and complete your contact details. You will receive a confirmation email immediately.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking at least 24 hours in advance, though we do accept last-minute bookings subject to availability. For peak travel periods (summer, Christmas, New Year, trade fair dates), we recommend booking as early as possible.

Question 3

Can I book for someone else?

Accepted Answer

Yes. Simply enter the passenger's name in the booking form. Please ensure the passenger has the booking details and driver contact number.

Question 4

Do you track my flight?

Accepted Answer

Yes. We monitor all flights in real time. If your flight is delayed, your driver will automatically adjust the pickup time. You do not need to inform us of delays.

Question 5

Where will the driver meet me?

Accepted Answer

Your driver will be waiting in the arrivals hall with a sign bearing your name. The exact meeting point depends on the terminal and will be confirmed in your booking confirmation.

Question 6

How long will the driver wait?

Accepted Answer

We include 45 minutes of complimentary waiting time for international flights and 30 minutes for domestic arrivals and rail connections.

Question 7

Are your prices fixed?

Accepted Answer

Yes. The price you see at the time of booking is the price you pay. There are no fuel surcharges, no toll additions and no meter. Prices are inclusive of all taxes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express), bank transfer and cash payment to the driver. Payment options are shown at checkout.

FAQ

Booking

Airport Pickups

Pricing & Payment

During the Transfer

Cancellations & Changes

Ready for your next transfer?

FAQ

Booking

How do I book a transfer?

How far in advance should I book?

Can I book for someone else?

Airport Pickups

Do you track my flight?

Where will the driver meet me?

How long will the driver wait?

Pricing &amp; Payment

Are your prices fixed?

What payment methods do you accept?

Can I get an invoice for business travel?

During the Transfer

Are child seats available?

Can I make stops during the journey?

Cancellations &amp; Changes

What is your cancellation policy?

Can I change my booking?

Ready for your next transfer?

Pricing & Payment

Cancellations & Changes